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  • Pages
01Welcome
02Introduction
03Contents
04Awareness
05Consideration
06Decision
07Loyalty
08Per industry
09Take action

The Loyalty stage

The customer may have purchased in the Loyalty/advocacy stage, but it’s not the end. Content consumed after the purchase should be focused on retention, brand advocacy, cross-selling, and referrals. This stage in the process is also key to long-term company success.

Customer magazines
Annual reports
Staff magazines
Newsletters

Customer magazines

On average:

  • Foleon customers take 16 days to create a customer magazine, from start to publish.
  • Customer magazines are 13 pages long and republished 7 times.
  • Readers view 5 pages during a session and spend 2:41 minutes.
  • The bounce rate is 32%.

πŸ’‘ Customer magazines tend to be longer (13 pages vs. the average of 9), while the session duration is lower (2:41 vs. 3:16).

See general benchmark metrics

Annual reports

On average:

  • Foleon customers take 34 days to create an annual report, from start to publish.
  • Annual reports are 12 pages long and republished 9 times.
  • Readers view 5 pages during a session and spend 2:57 minutes.
  • The bounce rate for an annual report is 34%.

πŸ’‘ Annual reports are complex content pieces with many stakeholders, so they take longer to publish (34 days vs. the average of 16).

See general benchmark metrics
See examples of engaging annual reports

Staff magazines

On average:

  • Foleon customers take 18 days to create a staff magazine, from start to publish.
  • Staff magazines are 13 pages long and republished 7 times.
  • Readers view 6 pages during a session and spend 4:03 minutes.
  • The bounce rate for a staff magazine created in Foleon is 23%.

πŸ’‘ The session duration for staff magazines is higher than the average (4:03 vs. 3:16), while they contain more pages (13 pages vs. 9). Talk about an engaged audience!

See general benchmark metrics
See examples of staff magazines

Newsletters

On average:

  • Foleon customers take 13 days to create a newsletter, from start to publish.
  • Newsletters are 7 pages long and republished 4 times.
  • During a session, readers view 4 pages and spend 2:46 minutes.
  • The bounce rate is 25%.

πŸ’‘ Newsletters are published slightly faster (15 days vs. 16) and republished less often (4 times vs. 7), indicating an efficient creation process. Additionally, the session duration is shorter (2:46 vs. 3:16).

See general benchmark metrics
See examples of newsletters made in Foleon
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